Frequently Asked Questions
Everything you need to know about your Moschino experience.
How can I track my order status?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is the return policy for Moschino items?
You may return any item purchased on our online store within 20 days of the delivery date. Items must be in their original condition, unworn, with all tags and security seals still attached.
Are Moschino products purchased online authentic?
Yes, we guarantee the authenticity of every item sold on our official website. Each product comes with original packaging and documentation to verify its luxury status.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Moschino ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How do I care for my Moschino luxury garments?
Specific care instructions are located on the internal label of each garment. For high-end fashion pieces and accessories, we generally recommend professional dry cleaning or specialized leather care.